By using this website you agree to be bound by these terms of use. Birdcage reserves the right at any time to change or add to this website, including these terms of use.

Shipping & Returns

For Shipping Timeframes and Return Policy please see Shipping & Returns


To make an enquiry please email us:

Our customer service team will respond to your enquiry as soon as possible Monday – Friday, 9am – 5pm Australian Central Standard Time.

Stock Availability

While Birdcage makes every attempt to ensure that the online store reflects the availability of stock, sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible and issue a full refund.

Coupon Codes

– Coupon codes for newsletter sign up are valid on full price purchases over $69 on your first purchase only. Valid once per person. Excludes jewellery, accessories and gift cards.
– Discount codes may not be used in conjunction with any other promotion or offer.
– Discount codes are not valid on sale items unless otherwise stated.
– Validating your subscription can take up to an hour. Please allow this time for your email confirmation to come through.
– Coupons can not be applied to orders once processed. If you have any troubles applying a coupon code to your order please contact us via Live Chat or and we’ll be happy to take you through the steps.

Gift Cards

Gift Cards will be emailed to the recipient once purchased.
– Valid for 12 months from issue.
– Gift cards purchased online are redeemable online only and are not valid in store at Norwood.
– No return on Gift Cards. Not refundable for cash.


Buy now, Pay later

– Afterpay allows you to shop now and receive your order while paying for your purchase in 4 installments, fortnightly. There is no interest or added fees.
– Valid to Australian customers only.
– To checkout with Afterpay please select this as your payment method and you will be redirected to Afterpay. Please keep the Birdcage window open.
– Afterpay purchases are subject to standard Birdcage Shipping & Return policy.
– Please note if you fail to make a payment you will be charged a late fee of $10, with $7 the following week if the payment has not been made.
– For more information please visit Afterpay.

Privacy Policy

We are committed to protecting the personal information you provide to us. When ordering online all information being entered by you is secure. We will only use your personal information in order to provide you a service. We will not share this personal information with any other organizations. However, we may disclose personal information to our service providers who are required to assist in providing a service.

We will only use your personal information for the purpose it was intended. If you no longer wish to receive any information from us, please unsubscribe from our email service via the unsubscribe link or email If you have questions or concerns regarding this statement, please contact us at


This web site is the copyright property of Birdcage. You may download, display or print this material only for your personal, non-commercial use; this extends to all Birdcage social media. Apart from any use as permitted under the Copyright Act 1968, you may not, in any form or by any means: a) Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or b) Commercialise any information, products or services obtained from any part of this web site, without the written permission of

External Websites

Birdcage may contain links to other websites. We are not responsible for the contents or practices of these websites. These links are provided for convenience only and may not be current.