Standard Shipping

For a Christmas delivery using standard shipping (2-7 business days) please place your order before 1pm on 11 December

Express Shipping

For a Christmas delivery using express shipping (1-2 business days for metro areas) please place your order before 1pm on 18 December

Adelaide Same Day Delivery

For a Christmas delivery using Adelaide metro Same Day Delivery please place your order before 10am on 23 December

NYE: 10am 30 December for a NYE delivery.

Free Standard Shipping (2-7 days) on orders $79+
$10 Standard Shipping (2-7 days) on orders under $79

Free Express Shipping (1-2 days) on orders $300+
$15 Express Shipping (1-2 days) on orders under $79

Same Day Delivery Adelaide Metro Only
$25 Flat Fee for orders placed before 1pm weekdays. Not valid to PO Boxes. 

Please note all days are business days and do not include the day that the order was placed.

We offer Adelaide metro residents the option for same day delivery on orders placed before 1pm weekdays. Not available for delivery to PO Boxes.

Same day delivery Adelaide Metro $25 Flat Fee 

Orders are shipped within 24 hours Monday – Friday. Once in transit we suggest you allow 1-2 business days for express delivery and 2-7 business days for standard delivery.

Within Australia we use Australia Post, Couriers Please, Fastway and Star Track.

DHL Express International Shipping

For a Christmas delivery using express international shipping (customs and duties not included) please place your order before 1pm on 16 December

Free Express Shipping on orders $200+

$25 Express Shipping on orders under $200

Orders are shipped within 24 hours Monday – Friday. Once in transit we suggest you allow up to 5 business days for delivery.

For International deliveries we use a DHL Express that provides accurate real time tracking.

Due to customs requirements, unfortunately we can not ship to PO Boxes internationally. Please provide us with a private or business street address.

Your order is shipped Duties and Taxes Unpaid (DTU).

Customs authorities require that we state the value of the order directly on the package. VAT, taxes and/or duties are not included in the shipping fee or the product price. Taxes and/or duties are not within our control because they are levied by the law of the country your order is being shipped to. Depending on delivery location customs fees and charges may be payable. This is a responsibility of the recipient and will not be covered by Birdcage. Any orders refused at delivery for this reason will incur the return shipping fee.

All prices are in Australian Dollars (AUD).

We have a price converter on site for selected currencies however, please note that this is to help estimate prices and all orders will be charged in AUD at checkout.

All orders placed Monday – Friday before 1pm AEST will be shipped that day. Orders placed after 1pm will be shipped the following business day.

Unfortunately we can not guarantee any amendments once an order has been processed.

Please contact enquiries@thebirdcageboutique.com.au referencing your order number for any amendment requests.

Unfortunately we can not guarantee any cancellations once an order has been processed.

Please contact enquiries@thebirdcageboutique.com.au referencing your order number for any cancellation requests.

On dispatch of your order from our warehouse you will receive an email notification with the courier tracking details; this is issued daily after 6pm AEST.

To organise a return please contact returns@thebirdcageboutique.com.au referencing your order number to obtain a Return Authorisation number (#RA) within 14 days of your order being delivered.

Please note items must be in original condition to qualify for #RA approval.

On full priced items Birdcage is happy to offer you an exchange, online credit or a refund to your original method of payment.

Please note that exchanges are subject to availability at the time we receive your return.

On full priced items that have been purchased with a promotion code with a discount of 25% or above, only an online credit will be issued. Valid for 12 months.

On full priced items that have been purchased with a promotion code with a discount up to 20% off, Birdcage is happy to offer you an exchange, online credit or a refund to your original method of payment. Exchanges are subject to availability at the time we receive your return.

Promotional codes with a minimum spend or minimum quantity will not be honoured if an order does not meet the minimums upon return. 

Sale items can be returned for online credit only, to the amount paid.

These sales are final. Birdcage does not offer return: refund, exchange or online credit for sale items purchased with a further promotional discount code.

Returns must be organised and shipped back postmarked within 14 days of your order being delivered.

Items must be unwashed, unworn and with tags attached. Shoes must be in their original boxes.

Please take care when trying on garments as item(s) soiled with make-up, dirt, deodorant, food or tanning products etc. will not be accepted.

For health reasons and in the absence of any fault, we do not offer returns, exchange or credit on jewellery and swimwear.

Afterpay purchases are subject to standard return policy. Refunds (if eligible) will be processed through Afterpay and any payments made will be fully refunded.

Online orders can not be returned/exchanged through our flagship store without approval by our online team and an #RA issued. Please contact our online team to organise this prior to visiting us in store.

Once approved and delivered in store, please allow 5 business days for processing through the online store.

Once your return is delivered, please allow up to 5 business days for processing. Once processed you will receive an email confirmation of the refund amount, exchange item(s) or online credit.

Valid on full priced items only, if you choose 110% online credit as your return option we’ll send you an online credit voucher via email for 100% of your original purchase plus a bonus 10% to use on your next purchase.

Birdcage does not cover the cost of return shipping. You may choose regular or express shipping methods. We suggest your return is trackable as we can only process returns on items that have been received.